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Right choice for New Car Service

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It is a little known fact that you are free to decide where your vehicle is serviced, maintained and repaired, at competitive prices

Wanting to get the most out of the car sales that occur towards the end of the year or have a new years resolution to have your new car serviced? Here is some sound advice from Marks Mechanics in Townsville.

The buying of a new car is one of the most significant investments you will make, so the logical approach is to do whatever you can to ensure its proper care. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.

It is a little known fact that you are free to decide the workshop to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

Don’t let anyone convince you that you must bring the car back to the dealership it was purchased from for service or repairs. Provided the work is fulfilled to the manfufacturers specifications by a suitably trained person and uses sufficient quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Marks Mechanics mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Marks Mechanics mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Marks Mechanics will also only ever use fluids and lubricants that meet the specifications of the vehicle manufacturer.

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the diversity between statutory, manufacturer and extended warranties to ensure you make the right decisions when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be replaced by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So watch out for new car dealers who try to push the inclusion of “express” or “extended” warranties, often for free, when processing the sale of your new car. As a general rule these ‘added’ warranties may include quite distinct restrictions or provisions, and can sometimes seem too good to be true. Many times these transactions provide very little additional benefits over and above the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a particular car dealer.

Such transactions are very unlikely to focus on the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes the distance you may need to travel to get your car serviced or extra waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.


Specialist Car Services